ON DEMAND SERVICES
Addressing hard-to-fix problems
Applied OnDemand? services offer a way for customers to order field engineering support on Applied Materials equipment. These services are provided by Applied-certified engineers who are trained, have access to specialized tooling and can provide the highest quality of service.
WHAT IT OFFERS
- Extensive customer engineer (CE) support network to resolve the most difficult problems
- Access to Applied best practices network for downs support
- Coverage on a broad spectrum of Applied tools—technology, wafer size and age of tools
WHAT IT INCLUDES
- Access to Applied CEs
- Simplified support through the Global Contact Center (GCC)
- Defined hourly rates